Introduction of speaker and background to gage audience:
Major: Operations, Information Systems Management and International Business.
Career plans in business field.
Briefly discuss importance of quality and customer satisfaction.
Penn State Smeal information (for participants interested):
Undergraduate Majors: OISM, MSIS, Accounting, Finance, Economics, Marketing, Actuarial Science, Business Logistics, Management and International Business.
Graduate Level: MBA with variety of concentrations (QMM).
Ice Breaker (for small group):
Introduction
Names
Field of study
Career path
What they expect to get from training presentation
Inform group:
Secretary will be selected before introduction in order to record notes
However, speaker will be randomly selected after group introduction in order to ensure that everyone is paying close attention.
If needed, the selected speaker will have 1 minute to review notes from the secretary in order to prepare effective presentation.
The speaker representative of an organization serving customers – in this case, audience members.
After each presentation, poll the audience and group members on things that could be improved and what was done well.
After the ice breaker, prepare to ask questions concerning quality on the next slide.
