《电子政务红皮书》pdf格式[1]

序 言
在电子政务作为一个继电子商务之后的又一个热潮的时候，有两个报告是值得大家注意的：
1，国际著名的Accenture 咨询公司，就2000 年电子政务在22 个国家和地区按电子政务发展
的成熟程度依序分成四个类别：
创新和领先：加拿大、新加坡、美国；
积极发展：挪威、澳大利亚、芬兰、荷兰、英国；
稳步进展：新西兰、香港（中国）、法国、西班牙、爱尔兰、葡萄牙、德国、比利时；
正在打基础：日本、巴西、马来西亚、南非、意大利、墨西哥；（据实，中国也属此列）
2，时代财富科技公司(www.FortuneAge.com)近日发布的《中国电子政务研究报告》表明，中
国目前的电子政务度为22.6%。这项指标是在对196 个政府网站的内容、功能及问题进行详尽的分
析的基础上，根据评价电子政务水平的指标体系得到的。该指标体系包含政府机关的基本信息、政
府网站的信息内容和用户服务项目、网上政务的主要功能、以及电子政务的推广应用四个方面共计
30 项评价指标。
第一个报告说明了中国发展电子政务的迫切性，第二个报告说明了建设中国电子政务无论在方
法和理论上的不足。
《电子政务红皮书》就是为广大电子政务建设者提供理论和方法，试图通过可操作性的方法论
和相关理论分析，给出一个比较合理的电子政务建设实施规范，成为广大建设者和管理者的工具书。
中国电子政务研究中心，作为一个国内以电子政务为主题的研究机构，将不断地、多种方式地
为电子政务的建设提供咨询服务。《电子政务红皮书》只是一个开端，其中不足之处，请读者多提
宝贵意见。
中国电子政务研究中心
李磊 主任
2002/7/1
中国电子政务研究中心
2
目 录
第1 章 前言································································································································4
1.1 跨越时空的“走出去，引进来”························································································5
1.2 轻轻松松一点通················································································································7
1.3 95 与20···························································································································9
第2 章 电子政务的内容···············································································································11
2.1 G2G·································································································································11
2.2 G2B··································································································································11
2.3 G2C ·································································································································12
2.4 电子政务的发展阶段········································································································13
第3 章 电子政务平台··················································································································15
3.1 平台要素···························································································································15
3.2 中型城市电子政务平台······································································································16
第4 章 硬件平台：服务器和数据灾备··························································································20
4.1 服务器介绍·······················································································································20
4.2 电子政务数据存储与备份··································································································23
第5 章 软件平台：中间件和组件·································································································29
5.1 中间件技术在电子政务中的应用························································································29
5.2 中间件之上的基础组件平台的构成····················································································32
5.3 软件系统关键技术·············································································································34
第6 章 电子政务和业务流程再造·································································································36
6.1 政务流程再造的基本思想··································································································36
6.2 流程再造的原则················································································································37
6.3 政务流程再造的基本步骤··································································································37
第7 章 电子政务应用系统···········································································································40
7.1 办公自动化系统················································································································40
7.2 移动办公系统····················································································································42
7.3 电子公文交换系统·······································································································7.4 一站式网上审批系统·········································································································48
7.5 政务信息发布系统·············································································································52
7.6 网上报税系统····················································································································53
中国电子政务研究中心
3
7.7 政府决策支持系统·············································································································55
第8 章 电子政务安全解决方案····································································································57
8.1 从电子政务的各个构成要素考虑安全性问题······································································57